FREE SHIPPING ON ALL ORDERS OVER $99.00!
(Some Exclusions Apply) Click for Details

Toll-Free Order Line 1-866-819-POND (7663), All other inquiries 410-879-3900

Webb’s 110% Price Match Plus Policy

We want you to shop our website with the peace of mind that you are getting the best price possible. That's why we do everything in our power to make sure that our prices are the lowest that you will find. If you've seen a lower advertised price, let us know, and we'll gladly beat their price by 10% of the difference. As an added bonus, if you see a lower advertised price within 10 days after your purchase we'll issue a refund equaling 110% of the difference. When calculating a price match, items that we have shipped to you 'freight free' cannot be compared to companies charging a separate freight or shipping charge. Special order items are excluded from our price match policy. If the competitor is advertising a lower price but then adding a handling fee during checkout we will will apply our price match policy as equitably as possible.

Our policy applies to advertised prices of in stock items that are exactly the same and excludes perishable items and items that are less than 25.00 each. In order to take advantage of our Price Match Plus Policy, you must email our office either before the sale or within ten (10) days of your purchase. Supply us with the advertised information, we will confirm the price and make the proper price adjustment.

Advertised price - Any printed or electronically broadcast price that is verifiable and made available to the general public. Promotions do not qualify, this includes, but is not limited to, rebates and free-with-purchase offers .

Store - Refers to a licensed brick and mortar store or E-Commerce store located in the Continental USA, as long as the lower price is advertised. We do not price match auction sites.

Same item - Exactly the same model (not an outdated model), in the same new condition, in a box with applicable manufacturer's warranty available.

In stock - Available for sale that day, either picked up at their store or shipped that day.

Webb's Price Match Policy Can Not Be Combined With Any Other Offers

Privacy Policies -

Your Privacy Is Important:
At Webb’s Water Gardens we are committed to protecting your privacy. We use the information we collect about you to process orders and to ensure that we provide you with the best services to suit your needs.

Our Privacy Policy is Simple:
We will never disclose, share, sell or trade any personal or individual information that we collect to third parties other than in the course of completing a transaction that you have requested or in response to an investigation involving legal matters. To protect your information we use Secure Sockets Layer (SSL) on all check out pages. SSL is an advanced encryption technology that safeguards your personal information and guarantees your privacy.

What We Collect and Where Do We Collect It?
All users of our site are free to explore most of the site without providing any personally identifiable information to Webb’s. In the following instances you will need to provide personally identifiable information:

1. Placing an order - At that time, users will be asked to provide certain information, such as name, address, e-mail and, where appropriate, credit card information in order to make a purchase. All information collected is encrypted using SSL technology to provide the highest level of security.
2. Contacting us via email - We collect your e-mail address when you contact us by e-mail so that we may respond to your e-mail. We may use this address to occasionally send information regarding sales that we think may be of interest to you. If you decide to be removed from this list simply send an email to our Newsletter Department with the word 'remove' in the subject line. You will quickly be removed from our email list.

As with most web sites, we monitor how users travel through our site so that we can develop a better understanding of the areas of greatest interest. This helps us produce a more user friendly site that is better suited to our customer. No personally identifiable information is gathered simply an aggregate of user traffic.

Do We Sell, Trade or Disclose Your Personal Information?
No. Webb’s Water Gardens does not disclose, share, sell or trade any personal or individual information that it collects to third parties other than in the course of completing a transaction. For orders that are ‘drop shipped’ for example, we may release your name, address, e-mail address and phone number to one of our suppliers who will be shipping the item directly to you. This information will be kept private by the 'drop shipping' company.

We use Secure Sockets Layer (SSL) on all check out pages. SSL is an advanced encryption technology that safeguards your personal information and guarantees your privacy.

Disclosures Required Under Law
Webb's will disclose personal information or information collected on about your use of the site in response to valid requests by legal authorities or in order to comply with the legal process.

If you have any questions or feedback you would like to share with us please email our Feedback Team

Most orders are shipped from our warehouse in Maryland. We warehouse over 95% of the items that we offer, which is a key to our quick order turn-around. Some orders are drop shipped directly from our manufacturer's in various states within the continental US.

*FREE SHIPPING OVER $99.00*

Orders placed online totaling $99.00 or more are eligible for Free Shipping. Offer excludes all liners, underlayment, pond salt over 8lbs and Aquatic soils. This offer is only valid in the 48 contiguous states.

EXPEDITED SHIPPING: All orders requesting expedited shipping (Overnight, 2nd Day, or 3 Day), must be received by 1:00pm Eastern time for us to ship out the day of order. Orders requesting expedited shipping received after 1:00pm will be processed the next business day. Orders placed on Saturday and Sunday will be processed on the next business day.

FREE SHIPPING applies to continental US delivery addresses only and is via ground by the carrier of our choice. Free shipping is defined as included shipping.

To determine shipping/handling costs please follow these steps:
Note: All steps are completed without entering any credit card information.

1. Click the [Buy It] button next to the item of interest. Your shopping cart will appear with your item(s).
2. Enter your zip code and click the [Estimate Shipping Cost] button. The system will now automatically update your shipping/handling as you add or delete items from your shopping cart.

For items too large for UPS or Fedex, please call (410-879-3900) or email our Shipping Department for a freight quote. Please include your zip code and let us know if the delivery will be to a commercial or residential address. You will receive a response quickly.

We ship within the Continental United States & Hawaii only. Orders to Hawaii and Alaska are only shipped via Second Day Air. If the item is listed as 'Free Shipping' and your delivery address is in Hawaii or Alaska please call customer service to place your order. Items listed as 'Free Shipping' do not ship to Hawaii or Alaska for free. At this time we are unable to ship to FPO, APO, Canada, Guam, Puerto Rico, Virgin Islands, etc.

We ship via Federal Express and UPS, neither of these carriers will deliver to a PO Box. We therefore need a physical 'ship to' address to process your order.

Return Policy

•  If you are not satisfied with your purchase, you may exchange it or return it for a refund (excluding shipping and handling charges) within 10 days of receiving the item.
•  All returns are subject to a 15% restocking fee and must be in new, unused, untested condition. Items tested in any manner are not returnable.
•  If you are returning an item in which Webb's paid the shipping/handling charge (items marked "free shipping") you will be responsible for the outbound shipping charge that we, as the shipper, incurred to have your order delivered. This amount will be deducted from your credit and is in addition to the 15% restocking fee.
•  The following items are not returnable; special orders, pond liner, liner underlay, tubing, books, aquatic plants, liquids, fish food & plant food.
•  Every return requires a return authorization number (RA) from Webb's.

•  Every return requires a return authorization number (RA) from Webb's.
•  For an RA number call Customer Service at (410) 879-3900 or email Customer Service. All Returns require this authorization number. Please note that an RA# does not guarantee a refund. All returns are subject to inspection by Webb's.
• All exchanged/returned merchandise must be in original factory condition, including all packaging materials, manuals, warranty cards (not filled-out) and all accessories. Please do not tape or write anything on the item or the package! We reserve the right to charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons. We reserve the right to refuse any such returns.
• Pack the products into a shipping box with plenty of packing material, and tape securely. Write the RA# issued by Customer Service clearly on the outside of the shipping box.
• Any merchandise returned to us unauthorized will be refused.
• Please ship your parcel back to us freight prepaid via UPS or Fedex Ground Service "Insured". Sorry, we cannot accept COD or freight-collect shipments as well as shipments via US Postal Service.
•  Webb's is not responsible for shipping cost(s) incurred on any products(s), no matter the reason for the return.

•  All orders that are charged to your account but canceled before the order is shipped are subject to a 5% Processing Fee. This is the approximate fee that we pay the bank to process the purchase and refund the purchase to your credit card.

Payment Methods

Webb’s accepts the following major credit cards, Visa, MasterCard, American Express, and Discover. We also accept personal checks, money orders, cashier’s checks and wire transfer.

Ordering Policies

All orders are subject to our approval. We reserve the right to limit quantities and to cancel any order. We are not responsible for illustrational & typographical errors.
Any orders placed online that are later cancelled by customers, will be subject to a 5% processing fee. Orders that are cancelled after shipment will be subject to our return policy outlined above.

Warranty

Each non-perishable product comes complete with a warranty from the manufacturer. The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. All warranties are held by the manufacturer's and not by Webb's. If you have any questions regarding warranties, please either call (410-879-3900) or email Customer Service. If during the warranty period your product requires service, please contact the manufacturer as per the warranty instructions. For your convenience most manufacturer's customer service telephone numbers are listed below. If you have misplaced your sales receipt, simply email customer service and we will fax a copy of your receipt to the manufacturer on your behalf.

Aqua Ultraviolet 800-454-2725
Aquadyne 888-696-1001
Beckett Pumps 972-871-8000
Calpump 800-225-1339
Cyprio 800-297-7461
Firestone 800-428-4442
Little Giant 888 269 1567
Savio 888-333-2356
Sequence 800-447-8342
Tetra 800-526-0650

Pick-Ups

Pickup Orders - Orders may be picked-up at our retail store in Fallston, Maryland, please call to verify in-store pricing and availability before visiting to make a purchase.
All orders picked-up at our store are subject to 5% MD State Sales Tax.

Pricing & Sales Tax

• Maryland residents must add 6% sales tax.
• CA residents add 7.75% sales tax to purchases of Aqua Ultraviolet products, these items are drop shipped from Aqua Ultraviolet in CA directly to you.
• Pricing in our retail store may vary, please call to verify in-store price before visiting to make a purchase.